CMPA Calgary symposium
Risk management and safer medical practice
Friday, April 27, 2012

A symposium for doctors in western Canada

Friday, April 27, 2012
The Westin Calgary
320 4th Ave SW
Calgary, AB

This symposium is offered in English only.

You'll learn practical tips for:

• dealing with difficult patient behaviours
• managing handovers and continuity of care
• ensuring proper documentation
• maintaining electronic health records
• many other medico-legal hot spots

Gain knowledge you can use

• Reduce risk in your practice, enhance safer medical care.
• Get answers from lawyers in your region.
• Review actual medico-legal case studies.
• Earn CME credits.

This event is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification (MOC) program of The Royal College of Physicians and Surgeons of Canada, and approved by the CMPA for up to 7 MOC credits.

This program has been accredited by the College of Family Physicians of Canada and the Alberta Chapter for up to 7 Mainpro-M1 credits.

7:00 a.m. Registration and Continental Breakfast

08:00 a.m. Welcome

08:15 a.m. Plenary I – Can we talk? Physician to physician communication

Learn the common pitfalls of MD to MD communications, how this affects patient safety and identify strategies to mitigate your medico-legal risk.

Learning objectives

• Identify issues pertaining to managing handovers and continuity of care.
• Describe the impact of collegiality and professionalism on patient safety.

9:30 a.m. Panel of medico-legal experts

• lawyers and physicians answer your questions

10:00 a.m. Break

10:15 a.m. Workshop: your first selection begins

11:30 a.m. Workshop: your second selection begins

12:45 p.m. Lunch

1:45 p.m. Workshop: your third selection begins

3:00 p.m. Break

3:15 p.m. Plenary II – Can we talk? Physician to patient communication

• Strategies to improve the doctor-patient relationship

Learning objectives

• Identify issues pertaining to managing difficult patient behaviours.
• Describe how to avoid perceptions of human rights violations.
• Discuss considerations when ending the doctor-patient relationship.

4:15 p.m. Panel of medico-legal experts

• lawyers and physicians answer your questions

4:30 p.m. Evaluation and wrap-up

4:40 p.m. Reception

Workshops

Workshop 1 — It's a digital world: Electronic medical records and electronic health records

Choice of 2 breakout sessions: basic or advanced concepts

Basic concepts

• Identify medico-legal risks that can arise when setting up an electronic medical record system.
• Describe 2 practical strategies to protect patient information.

Advanced concepts: for those wishing to learn the next step in EMR and EHR principles

• Describe 2 advanced practical strategies to protect patient information.
• Explore the risks of using social media.
• Outline best practices for faxes and emails for EMR and EHR.

Workshop 2 — What about me? Working with limited resources

• Identify medico-legal risks associated with long wait times and orphan patients.
• Discuss risk-reducing strategies in 3 different scenarios involving limited resources.

Workshop 3 — Do I need to tell? Physicians' mandatory reporting obligations

• Identify 3 mandatory reporting obligations.
• Describe the medico-legal risks associated with mandatory reporting.

Workshop 4 — Medical records: What should I document?

• Identify 4 common pitfalls associated with documentation and record keeping.
• Describe the medico-legal risks associated with the failure to track investigations and reports.

Workshop 5 — More paperwork! Forms, legal reports and independent medical exams

• Identify 3 different medico-legal pitfalls to avoid when completing forms, notes, legal reports or independent medical exams.
• Describe strategies to minimize risk when completing written reports.

Workshop 6 — I have something serious to tell you: Disclosure of harm from healthcare delivery

• Identify the important elements of disclosure.
• Describe the role of apology.