2016 Biennial General Membership Survey
RESULTS ARE IN!

 
 

About this survey

Every two years, the CMPA surveys our members to assess member satisfaction, the ongoing relevance of our services, and the effectiveness of our safe medical care resources.The following are highlights of those results.

A total of 8,732 CMPA members completed the survey.

Gender is 57% male and 43% female Age stratification is 34% under age 40, 34% from 40-54, 29% from 55 to 74 and 3% were over 75 years old Regional stratification is 41% from Ontario region, 26% from BC/AB region, 20% from Québec region and 13% from Saskatchewan, Manitoba, Atlantic and Territories region Type of physician stratification is 57% specialists, 35% generalists and 8% trainees
 
More details

Methodology

  • Total of 93,924 email invites were sent out to members.
  • Online survey was in field from September 21 to October 14, 2016.
  • English and French.
  • Median time for completion was 11 minutes.
  • A total of 8,732 completed the survey.
  • Completion rate was 10%.
 

Overall results

Overall image and reputation (excellent/very good) - 91%

 
 

Quality of services (very/somewhat satisfied) - 92%

 
 

Range of services (very/somewhat satisfied) - 94%

 
 
 
 
More details

How would you rate the overall image and reputation of the CMPA?

Base: All respondents (n=8732); 2014 (n=10330); 2012 (n=13120).

 
 
Excellent
 
Very good
 
Good
 
Fair
 
Poor
2016
2014
2012
 
54%
37%
8%
 
91%
89%
89%
 

How would you compare the CMPA to other medical organizations you deal with in your practice in being…

Base: All respondents (n=8732); 2014 (n=10330); 2012 (n=13120).

 
Much better
 
Somewhat better
 
About the same
 
Somewhat worse
 
Much worse
2016
2014
2012
 
A trustworthy organization
53%
31%
15%
 
 
84%
83%
85%
 
An organization that operates with the highest level of integrity
49%
33%
17%
 
 
82%
81%
83%
 
Responsiveness to the needs of members
50%
31%
17%
 
 
81%
 
81%
 
79%
 
Open in its communications to members
43%
35%
21%
 
 
78%
 
78%
 
75%
 

How satisfied are you with the overall quality of services provided by the CMPA?

Base: All respondents – Split Sample (n=4329).

How satisfied are you with the overall range of services provided by the CMPA?

Base: All respondents – Split Sample (n=4270). Base: All respondents, 2014 (n=10330); 2012 (n=13120).

 
Very satisfied
 
Somewhat satisfied
 
Not too satisfied
 
Not at all satisfied
 
Don't know
2016
2014
2012
 
Overall quality of services
72%
20%
 
 
 
92%
 
92%
 
90%
 
Overall range of services
71%
23%
 
 
 
94%
 
84%
 
85%
 

Services and resources

Advice - 97%

 
 

Civil-legal actions - 97%

 
 

Regulatory authority (College) - 93%

 
 

Hospital matters - 87%

 
 

High level of satisfaction across all medical-legal services used.

 
More details

How satisfied were you with the medical-legal service(s) you accessed?

Base: Among those who’ve used each service – base sizes vary by question (excluding missing). Split sample

(Among those accessed in past 24 months)

 
Very satisfied
 
Somewhat satisfied
 
Not too satisfied
 
Not at all satisfied
2016
2014
2012
 
Advice/support/guidance on medical-legal issues (n=1769)
81%
16%
 
 
97%
 
98%
 
99%
 
Regulatory authorities complaints and discipline proceedings (n=670)
78%
15%
 
 
 
93%
 
97%
 
97%
 
Civil legal actions alleging malpractice or negligence (n=442)
82%
15%
 
 
97%
 
98%
 
98%
 
Privileges and other hospital/health authority matters (n=199)
66%
21%
8%
 
 
87%
 
94%
 
-
 
Privacy matters (n=157)
71%
22%
 
 
 
93%
 
-
 
-
 
Billing matters (n=49)
72%
22%
 
 
 
94%
 
92%
 
93%
 
Practice-related criminal matters (n=32)
63%
34%
 
 
97%
 
95%
 
95%
 
 
Diagram indicating satisfaction levels of 95-99% across a variety of CMPA resources including eBulletin, website, Perspective magazine, in-person education, online Good Practices Guide, social media and eLearning.

High level of satisfaction across all resources used.

 
More details

How satisfied were you with the safe medical care resource(s) you accessed?

Base: Among those who have used this resource-base sizes vary by questions (excluding missing). Split sample.

 
 
Very satisfied
 
Somewhat satisfied
 
Not too satisfied
 
Not at all satisfied
2016
2014
2012
 
CMPA Perspective magazine (n=3158)
46%
52%
 
 
98%
 
98%
 
97%
 
CMPA eBulletin (n=2583)
44%
54%
 
 
98%
 
97%
 
95%
 
CMPA website (n=1981)
47%
52%
 
 
99%
 
98%
 
96%
 
Online CMPA Good Practices Guide (n=1213)
51%
48%
 
 
99%
 
98%
 
-
 
In-person education session (with CMPA presenter) (n=640)
68%
30%
 
 
98%
 
-
 
-
 
In-person CMPA-led education session (n=458)
69%
29%
 
 
98%
 
95%
 
95%
 
Data and information requested from the CMPA (n=605)
57%
39%
 
 
96%
 
-
 
-
 
CMPA e-learning activities/modules (n=581)
49%
48%
 
 
 
97%
 
95%
 
93%
 
CMPA social media (n=160)
36%
59%
 
 
 
95%
 
80%
 
-
 
 
Members feel safe medical care resources were helpful.
 
95%
Changed the way they practice as a result of knowledge obtained.
 
81%
CMPA Perspective is most used resource.
 
81%

CMPA members appreciate our resources and turn to them in their practices regularly

 
We will continue to collaborate with stakeholders who share our desire for safer care to positively influence system issues. We will work with others to improve the environment in which physicians in Canada practice.
 
More details

For each of the CMPA safe medical care resources listed below, please indicate when, if at all, you most recently accessed these resources.

Base: All respondents – Split Sample (n=4368). Note: this question was restructured in 2016. Historical data on ‘ever used’ from 2014 survey does not align.

 
Accessed in last 24 months
 
 
Accessed more than 24 months ago
 
 
Aware of service but have never used it
 
 
Not aware that the CMPA offers this service
%
Accessed
ever
%
Aware
of services
 
CMPA Perspective magazine
74%
7%
13%
6%
 
81%
 
94%
 
CMPA eBulletin
61%
8%
22%
9%
 
69%
 
91%
 
CMPA website
47%
12%
33%
8%
 
59%
 
92%
 
Online CMPA Good Practices Guide
29%
10%
35%
26%
 
39%
 
74%
 
In-person education session (with CMPA presenter)
15%
20%
42%
23%
 
35%
 
77%
 
In-person CMPA-led education session
11%
16%
48%
25%
 
27%
 
75%
 
Data and information requested from the CMPA
15%
10%
34%
41%
 
25%
 
58%
 
CMPA e-learning activities/modules
14%
8%
48%
30%
 
22%
 
70%
 
CMPA social media
 
 
39%
55%
 
5%
 
44%
 

Which of the following statements best describes your experience in using the CMPA safe medical care resources?

Base: Accessed CMPA Safe Medical Resources (n=3651); excluding missing.

[A] The resources reinforced my current practices

 
20%
 

[B] I incorporated some of my learning into my everyday practices

 
41%
 

[C] Didn't make any changes, but more aware of the particular medical-legal issues and safe medical care practices

 
34%
 

[D] I didn't find the resources helpful in my everyday practice

 
3%
 

Which of the following best describes how well you have done at maintaining a change in your practice as a result of knowledge obtained through CMPA safe medical care resources?

Base: Respondents who answererd A or B above (n=2244); excluding missing.

I continue to employ the change

 
81%
 

I made the change, but eventually reverted back to my old ways

 
3%
 

I don't always employ the change, but when I remember to do so, I do

 
16%
 
 
Members agree that the CMPA should be involved in advising physicians and physician leaders to address disruptive behaviour in the workplace.
 

85%

 

“Not infrequently, the environment in which individual physicians practise is in need of attention. It is why we are working with the regulatory Colleges, hospitals, and others to provide physician leaders and institutions with tools to support a culture of civility, respect, and engagement in the healthcare workplace.”

Hartley Stern, CEO CMPA Perspective September 2016

 
More details

The CMPA provides medical liability protection to its members while, in turn, members are responsible to their colleagues and to the CMPA to practice in a manner consistent with the values of the medical profession. Given this definition of mutuality, how important is it for the CMPA to…?

Base: All respondents (n=8349); excluding missing. Note: 2014 data – rebased to excluded ‘don’t know’.

 
Extremely important
 
Very important
 
Somewhat important
 
Not very important
 
Not at all important
2016
2014
 
Advise physician leaders in addressing disruptive or unprofessional behaviour
46%
39%
12%
 
 
 
 
85%
 
 
84%
 
Advise physicians in addressing the disruptive or unprofessional behaviour of a colleague/peer
44%
41%
12%
 
 
 
 
85%
 
 
84%
 
Assist members who exhibit disruptive or unprofessional behaviour
41%
37%
17%
 
 
 
78%
 
79%
 
Require members whose medical liability experience is greater than their peers to participate in appropriate educational programming
38%
39%
19%
 
 
 
 
77%
 
 
76%
 
 

At the end of the survey we asked ‘Do you have any other comments, suggestions or general feedback that you would like to share?’ The majority of comments provided insights into the issues faced by members and the environment in which they are working.

Diagram illustrating the nine issues most frequently cited by respondents including issues with rating websites, health authorities, colleges, media, hospitals, patients, governments, tort law/policy and colleagues/peers with respect to disruptive behaviour.
 

“Faced with greater patient demands, constrained resources, and practising in a healthcare system that does not work as well as it should, it is small wonder many physicians today feel under siege. We recognize this can have a detrimental effect on physician morale and the quality and safety of patient care.”

Hartley Stern, CEO CMPA Perspective September 2016

 
The CMPA understands that members' medical liability protection needs are changing as the practice of medicine evolves. We will continue to deliver the high quality services most physicians need.