From the CEO
I’d like to extend my thanks to all CMPA members who participated in our biennial membership survey last fall, which was conducted by Neilsen. The survey assessed member satisfaction with the quality and range of CMPA services and explored members’ views on a number of important issues.
I am very pleased with the results, which confirm that members highly value their CMPA membership and the exceptional quality of services we provide. Over 88% of members told us that the CMPA is either extremely or very effective in meeting their medico-legal needs, and more than 82% indicated they are very satisfied with the quality and range of the medico-legal services we provide.
It is interesting that our services are rated most favourably among seasoned physicians — those doctors who have been in practice for more than 20 years and are more likely to have used our services first hand. They are also more familiar with the range of professional services we provide.
Offering a broad range of high-quality, customized services to members does not come without a cost. As physicians, we know that medico-liability protection is a necessary support in delivering quality healthcare. Providing medico-liability protection to members — today and in the future — is underlined by a shared responsibility among members to practise safe medical care, a commitment which is at the core of mutuality. For the Association, this commitment means continuing to be effective stewards of members’ funds and ensuring the value of the CMPA within the Canadian healthcare system is clear and unequivocal.
It is my sincere hope that our mission to advance safe medical care in Canada will be so effective, and the medical system will be so safe, that physicians’ need for protection will be greatly reduced. Meanwhile, I thank you for reaffirming the CMPA’s value within the Canadian medical system: to help physicians practise safely and with confidence, in the knowledge they will be protected and their patients compensated should harm occur.
Hartley Stern, MD, FRCSC, FACS