Education sessions for physicians in practice promote safe and reliable patient care . Sessions are delivered as 60-90 minute interactive lectures, or a 3-hour interactive workshop. Sessions may be adapted for plenaries.
The sessions are intended for groups of 20 member attendees or more and may include interprofessional members.
Module 1: Acing patient-centred communication
Patient-centred care promotes safe medical care and enhances patient-provider relationships. Participants in this module will learn skills and behaviours to support patient-provider partnerships, leading to better informed decisions and choices. Topics include patient-centred communication, shared decision-making, informed consent, informed discharge, documentation and approaches to dealing with difficult clinical encounters.
Module 2: Collaboration- Beyond teamwork
Healthcare teams that function well are associated with better clinical outcomes, greater patient satisfaction and more professional fulfillment for healthcare providers. In this module, participants will learn how fostering situational awareness, promoting a speaking up culture, using effective delegation of tasks,and structured transfers of care can optimize team functioning and lead to safe medical care.
Module 3: Aiming for safer diagnostic processes
Arriving at the correct diagnosis in a timely manner is sometimes challenging. Individual, team and system factors all influence diagnostic accuracy and reliability. This module teaches participants to consider how they and others think, how they interact with others and how systems and processes of care can enhance or compromise the delivery of safe medical care. A 3 hour workshop on the follow up of investigations is available for those interested in improving this key process.
Module 4: Disclosure and resilience following an adverse event
Physicians and their teams are faced with the inherent fallibility of healthcare delivery. This module emphasizes the importance of resilience in achieving lifelong best professional performance for the provision of high quality care. Participants in this session will learn the process of disclosing an adverse event and the role of a Just Culture in the promotion of safe medical care.
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Physicians in training – learning for residents and fellows
This program has been replaced by the one-day Resident Symposium for an increasing number of universities. The on-request sessions are only available in 2019 for sites where the Resident Symposium is not yet available.
These education sessions are intended for residents and fellows training in Canada. The sessions address fundamental medical-legal topics and promote principles of safe and reliable care, as presented in the CMPA Good Practices Guide.
The content of each core module is aligned with specific CanMEDS key and enabling competencies, and can support competency-based medical education initiatives within individual residency programs.
- The themed modules are designed to be delivered in the academic half-day environment and can be delivered in 1 to 1.5 hours (multiple modules may be selected for longer sessions);
- The sessions are intended for groups of 20 CMPA member attendees or more (residents from other programs may be invited to achieve the minimum number of participants).
Good Practices I: Informed consent
Good Practices II: Practical tips for improving your documentation
Good Practices III: Effective teamwork: Delegation, supervision and team communication
Good Practices IV: Disclosing patient safety incidents
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Physician leaders – learning for current and aspiring academic, clinical and administrative leaders
These interactive workshops allow leaders to develop the attitudes and gain the knowledge and skills required to establish a workplace culture that promotes and prioritizes safe medical care. Senior hospital leaders, department and division leads, academic program directors, coordinators and aspiring leaders should attend these workshops.
- Workshops 1, 2 and 3 can be delivered individually or in combination
- Book all 4 modules for a full-day accredited event
- The sessions are intended for groups of 20 CMPA member attendees or more
Workshop 1: Building reliable systems: The leader’s role (1 hour)
Given a goal of fostering and promoting the safety of medical care, the participant will be able to:
- explain key elements of a framework for improvement
- describe the role of the leader in supporting a learning system and a culture of continuous improvement
Workshop 2: Managing physician performance: The importance of natural justice (2 hours)
Given a disruptive behaviour situation, the participant will be able to:
- explain how principles of natural justice contribute to reliable management
- describe 2 dispute resolution methodologies
Using a mock conflict situation, the participant will be able to:
- demonstrate effective use of interest-based resolution skills
Workshop 3: Building a culture of accountability (2 hours)
Given a culture of accountability framework the participant will be able to:
- describe the 3 behaviours that threaten patient safety and appropriate management interventions
- name the elements of accountability at the system and provider levels
Using a case study, the participant will:
- apply an algorithmic approach to the establishment of provider accountability
Workshop 4: Building reliable systems: Putting learning into practice (1 hour)
(only available if you book all 4 workshops)
Given the material presented during the day, the participant will be able to:
- explain how some of the content can be applied to their work environment
- predict potential barriers to implementing the knowledge into practice
- propose concrete steps to incorporate knowledge into practice and effect system-level impact
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