Education sessions for physicians in practice promote safe and reliable patient care . Sessions are delivered as 60-90 minute interactive lectures, or a 3-hour interactive workshop. Sessions may be adapted for plenaries.
The sessions are intended for groups of 20 CMPA member attendees or more and may include interprofessional members.
Module 1: Acing patient-centred communication
Patient-centred care promotes safe medical care and enhances patient-provider relationships. Participants in this module will learn skills and behaviours to support patient-provider partnerships, leading to better informed decisions and choices. Topics include patient-centred communication, shared decision-making, informed consent, informed discharge, documentation and approaches to dealing with difficult clinical encounters.
Module 2: Collaboration- Beyond teamwork
Healthcare teams that function well are associated with better clinical outcomes, greater patient satisfaction and more professional fulfillment for healthcare providers. In this module, participants will learn how fostering situational awareness, promoting a speaking up culture, using effective delegation of tasks, and structured transfers of care can optimize team functioning and lead to safe medical care.
Module 3: Aiming for safer diagnostic processes
Arriving at the correct diagnosis in a timely manner is sometimes challenging. Individual, team and system factors all influence diagnostic accuracy and reliability. This module teaches participants to consider how they and others think, how they interact with others and how systems and processes of care can enhance or compromise the delivery of safe medical care. An additional 3 hour workshop on the follow up of investigations may be requested for those interested in improving this key process.
Module 4: Disclosure and resilience following an adverse event
Physicians and their teams are faced with the inherent fallibility of healthcare delivery. This module emphasizes the importance of resilience in achieving lifelong best professional performance for the provision of high quality care. Participants in this session will learn the process of disclosing an adverse event and the role of a Just Culture in the promotion of safe medical care.
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These interactive workshops allow leaders to develop the attitudes and gain the knowledge and skills required to establish a workplace culture that promotes and prioritizes safe medical care. Senior hospital leaders, department and division leads, academic program directors, coordinators and aspiring leaders should attend these workshops.
- Workshops 1, 2 and 3 can be delivered individually or in combination
- Book all 4 workshops for a full-day accredited event
- The sessions are intended for groups of 20 CMPA member attendees or more
Workshop 1: Building reliable systems: The leader’s role (1 hour)
Given a goal of fostering and promoting the safety of medical care, the participant will be able to:
- explain the 2 key elements of a framework for improvement
- describe the role of the leader in supporting a learning system and a culture of continuous improvement
Workshop 2: Natural justice and managing physician performance (2 hours)
Given a conflict situation, the participant will be able to:
- explain the importance of 3 principles of natural justice to reliable management
- describe 2 dispute resolution methodologies
Using a mock conflict situation, the participant will demonstrate effective use of interest-based resolution skills.
Workshop 3: A culture of accountability (2 hours)
Given a culture of accountability framework the participant will be able to:
- describe the 3 behaviours that threaten patient safety and appropriate management interventions
- name the elements of accountability at the system and provider levels
Workshop 4: Building reliable systems: Putting learning into practice (1 hour)
Given the material presented during the day, the participant will be able to:
- explain how the content can be applied to their work environment
- predict potential barriers to implementing the knowledge into practice
- propose concrete steps to incorporate knowledge into practice and effect system-level impact
NOTE: Workshop 4 is only available for the full day accredited event and must be facilitated by a local leader.
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