Frequently asked questions (FAQ) —2020 CMPA council elections

FAQs

Why is the election being held now?

We recognize the stress the physician community is currently under. We understand that you, our physician members, are focused on the COVID-19 response and therefore the timing of the CMPA Council election is not ideal.

We considered many alternatives to commencing the election at this time, within the confines of the CMPA’s By-Law. Given the uncertainty around COVID-19 and what may lie ahead for physicians in the weeks and months to come, we believe it best to proceed with the election, as planned.

Maintaining strong governance at the CMPA is important, perhaps now more than ever.

Who can vote? Where are the elections?

All CMPA members in the following areas are eligible to vote in the 2020 Council elections:

  • British Columbia and Yukon
  • Alberta
  • Ontario
  • Québec
  • Nova Scotia

All members in these areas can vote for Division* A and Division B positions, regardless of whether they practice in Division A or B.

Council representation – Divisions A and B

To ensure appropriate representation across all specialties in medicine, surgery, and general practice, the Association’s By-law requires that members seeking election must practice in one of the following two Divisions:

  1. *Division A—Certification from CFPC, or CMQ (Specialists in Family Medicine), or physicians without CFPC or RCPSC certification
  2. *Division B—Specialist certification from RCPSC or CMQ, not including Specialists in Family Medicine

How do I vote?

To access the election ballot, CMPA members must sign in to the CMPA member portal using their member number and password. The CMPA uses a secure, web-based election ballot with an independent election agency to ensure the integrity of the voting process. Election information is emailed to CMPA members in areas where elections are being held. Members who do not have an email address on file will receive the election information by mail, and will be directed to the CMPA member portal to sign in and vote.

When can I vote?

Voting opens on Wednesday, March 25, 2020, and closes on Wednesday, April 29, 2020, at 11:59 p.m. (local time). All voting is online.

Members in areas where elections are being held will receive election information by email1, beginning on March 25, 2020. To access the election ballot, CMPA members must sign in to the CMPA member portal using their member number and password.

  1. CMPA members in areas where elections are being held, and who do not have an email address on file, will receive election information by mail.

When will I receive the voting information and instructions?

Election information will be sent by email to CMPA members in areas where elections are being held, beginning on March 25, 2020. Election reminder emails will be sent to members who have not yet voted throughout the election period. All CMPA members can read about the election and review the candidate profiles on the CMPA website (beginning March 25, 2020).

How do I get to the voting website to cast my ballot?

To access the election ballot, CMPA members in areas where elections are being held must sign in to the CMPA member portal using their member number and password. Voting opens on March 25, 2020.

What information do I need to provide to vote?

To vote, CMPA members in areas where elections are being held must sign in to the CMPA member portal using their member number and password. Members can obtain their member number from the email notification sent to each eligible voting member, or by calling 1-800-267-6522. Emails are sent to the email address on file with the CMPA.

Where can I find information about the election candidates?

CMPA members can read about the election and review the candidate profiles on the CMPA website (beginning March 25, 2020).

For members eligible to vote, the voting website will also provide election candidate information, which members can review before voting.

Can I vote from a mobile device?

Yes. Any mobile device can be used to vote. Members may also vote using a laptop or desktop computer.

Is it safe to click on the link in the election notification email?

Yes. The link directs users to the CMPA member portal where they must sign in using their member number and password. The CMPA uses a secure, web-based election format of an independent election agency to ensure the integrity of the voting process.

Who do I contact if I have questions regarding the election and how to vote?

Questions related to the election may be directed by email to elections@cmpa.org or by calling 1-800-267-6522.

I need to change my contact information at the CMPA. How do I do that?

CMPA members can change their contact information through the member portal on the CMPA website or by calling 1-800-267-6522.

How do I add an email address to my safe sender list?

You can allow email from specific email addresses to safely enter your inbox without being flagged as junk or spam by adding them to your approved senders list, also known as whitelisting. Whitelisting is done within your email client or Internet security software, and the instructions vary. You may refer to this article on how to whitelist email addresses for additional information.

I’m unable to sign in to the CMPA member portal. What can I do?

From our experience, we have found that the following troubleshooting tips have resolved the majority of issues.

  1. If you have access to another Internet browser, try to access the link from another browser. For example, if you are not successful with Chrome, and you also have Firefox, try loading the page in Firefox. Sometimes there are script or ad-blocking extensions that prevent the content from loading. Using another browser is often a viable workaround.
  2. You may need to clear your cache and/or cookies if you are presented with “loading please wait” for an extended period of time.
  3. Access to the CMPA member portal may be blocked by your firewall security protocols. If you have access to another network, try to access the page from that network - for example, by signing in from your home computer.
  4. If you are using Firefox, Safari or Chrome, please ensure you are using the most up-to-date version of these browsers. Our website is especially compatible with Internet Explorer (IE).

If you continue to experience difficulties after using the suggestions above, please contact us at 1-800-267-6522.

How do I get or reset my password?

To get or reset your password to sign in to the CMPA member portal, please follow these steps: Visit https://www.cmpa-acpm.ca/en/home and click Member sign in. Your username is your membership number.

Set or reset your password by clicking Need a password? Please note that the password must be at least 8 characters long, including 2 numerical characters, and is case sensitive.

Should you experience further problems, please call us at 1-800-267-6522.

I cannot find the election notification email. Can I still vote?

Yes! CMPA members in areas where elections are being held can access the election ballot directly by signing in to the CMPA member portal using their member number and password – no need to wait for the election notification email.

If you cannot find your notification email, it may be that your computer or organization’s email security settings are directing your election notification emails to your junk or spam folder. Check this folder to see if the notification is there or request assistance from your organization’s IT (Information Technology) support team.

If you would like to provide an alternative email address, please email elections@cmpa.org or call 1-800-267-6522 for assistance.