Strategies for Managing Unprofessional Behaviour


The increased pressures of clinical practice today including the pandemic have significantly impacted physicians and other healthcare professionals. To help you develop knowledge and skills to manage behavioural challenges within your healthcare teams, CMPA offers Strategies for Managing Unprofessional Behaviour.

This is a comprehensive program that supports healthcare managers and leaders, and those who wish to grow into leadership positions, in recognizing and addressing unprofessional behaviour.

Key elements of the program

  • Understanding of how behaviour impacts healthcare safety.
  • Understanding and management of unprofessional behaviour and institutional culture.
  • Review and application of policies and procedures relating to unprofessional behaviour from one’s own practice setting.

Topics covered

  • Impact of unprofessional behaviour on patient safety and members of healthcare teams
  • Introduction to Just Culture concepts and principles
  • Tools and strategies to address unprofessional behaviour

Learning objectives

  • Confidently implement institutional policies and procedures for managing unprofessional behaviors
  • Effectively utilize a staged approach to defuse unprofessional behaviours
  • Describe how to enhance a professional workplace culture that leads to safe patient care


A total of sixteen (16) hours of learning time.

Twelve (12) hours of synchronous online session time over six (6) weeks.

  • 6, 2-hour synchronous online sessions

Four (4) hours of homework.


This 3-credit-per-hour Assessment program has been certified by the College of Family Physicians of Canada for up to 48 Mainpro+ credits.

This activity is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by CMPA. You may claim a maximum of 16 hours (credits are automatically calculated).

Ce programme se qualifie pour une demande d’accréditation à la Fédération des médecins omnipraticiens du Québec pour 16 heures de formation reconnues.

NOTE: There is a high-demand for these workshops and we want to provide as much opportunity as possible for a variety of members to join. Please be very intentional with your registration/please only register for one date and workshop at the time.

Scheduled workshops

  • Date
  • Time (2hr workshop)
  • Location
  • Language
  • Registration
  • Feb 21 (Tues), 2023
    Feb. 28 (Tues), 2023
    March 7 (Tues), 2023
    March 14 (Tues), 2023
    March 21 (Tues), 2023
    March 28 (Tues), 2023
  • 3pm ET (12pm PT, 1pm MT, 2pm CT, 4pm AT, 4:30pm NT)
  • Virtual
  • English
  • Registration Closed
  • April 13 (Thur), 2023
    April 20 (Thur), 2023
    April 27 (Thur), 2023
    May 4 (Thur), 2023
    May 11 (Thur), 2023
    May 18 (Thurs), 2023
  • 4pm ET (1pm PT, 2pm MT, 3pm CT, 5pm AT, 5:30pm NT)
  • Virtual
  • French
  • Join the waitlist

Questions? Contact us at [email protected]