Home About the CMPA 2025 CMPA Annual Meeting 2025 CMPA Annual Meeting—Webcast technical support

2025 CMPA Annual Meeting—Webcast technical support

Please ensure you are not connected to a VPN (Virtual Private Network)

To watch this webcast, it is critical that you disconnect from your VPN and use your residential internet connection instead.

If you experience technical difficulties while watching this live event:

  • Click on the MESSAGING tab located on the left-hand side of the home page.
  • Select Technical Support from the drop-down menu.
  • Enter your name, email, explain your issue, and press SEND.
  • A helpdesk representative will respond immediately by email to help you resolve the problem. Alternatively, you may refer to the FAQs below to troubleshoot the issue.

Important tip: Minimize bandwidth

Webcasts can be bandwidth intensive. For those participating from home, please ensure there are no other family members competing with you for bandwidth by either consuming video or playing video games online.

Log-in help for CMPA members

Unable to sign in to the CMPA member portal?

How to vote

Only CMPA members with active membership on August 20, 2025, will be able to vote.

Attending in person

  • A voting keypad and keycard (Smartcard) will be provided at the venue.

Attending virtually

  • When voting is open, the vote will be accessible by selecting the voting icon at the top of your screen.
  • To vote, select the option for which you would like to cast your vote. The selected option will change colour.
  • There is no submit or send button. Your selection is automatically recorded. You can change your selection or cancel your vote any time before the vote is closed.

Log-in help for non-members

  • Non-member attendance is by invitation only. Enquiries can be sent to [email protected].
  • Invited non-members can find the webcast link in their email invitation.

Webcast – Frequently Asked Questions (FAQ)

You need 2 main things to view webcasts on your computer:

1. Web browser and computer hardware (PC or Mobile)

  • The Lumi platform is supported on Android, iOS, Chrome, Firefox, Edge and Safari. Internet Explorer is not supported.
  • Verify that your computer has the required multimedia components to playback sound through your speakers or headset and check the volume level.
  • Ensure your computer is in a good working state by doing a fresh reboot prior to the webcast.

2. Internet connection

  • High speed internet access
  • For high-quality viewing, you need approximately 5Mbps of sustained bandwidth. This event is broadcast using adaptive bitrate technology, therefore you will receive the highest quality audio and video your connection can support.
  • Use http://speedtest.net to check available bandwidth.
  • Ensure your internet connection is not being consumed by others, e.g., a family member watching videos or playing video games online.
  • Avoid browsing the web while watching the webcast.

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Webcasts require approximately 5 Mbps of sustained bandwidth.

Check the following:

  • Ensure you are not connected to a VPN. If yes, disconnect from the VPN and log in using your own personal network to watch the live event.
  • Your computer may be low on system resources.
  • Close all programs, including your browser and try re-connecting to the webcast. Or simply reboot your computer and try again.
  • Ensure you have enough bandwidth by testing your internet connection.
  • Go to https://speedtest.net and click the “GO” button. If you do not have at least 5 Mbps, your internet connection may be poor or saturated. This event is broadcast using adaptive bitrate technology, therefore you will receive the highest quality audio and video your connection can support.

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Your computer requires more system resources (memory, CPU) to display video, so it may be that your computer is low on system resources.

  • Close all programs, including your browser, and try re-connecting to the webcast.
  • Alternatively, reboot the computer and try again.
  • If the problem persists, it may be a bandwidth issue.
  • Go to http://speedtest.net and click the “GO” button. If you do not have at least 5 Mbps, your internet connection may be poor or saturated. This event is broadcast using adaptive bitrate technology, therefore you will receive the highest quality audio and video your connection can support.

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Try the following:

  • Verify that your computer has the required multimedia components to playback sound through your speakers or headset.
  • Ensure your external speakers are turned on. If so, try adjusting the volume control.
  • Ensure that the volume in your operating system sound control is at the correct level.
    • In Windows, left-click the sound icon located in your system tray (icon bar located at the bottom right of your screen) and move the volume bar accordingly.
  • Ensure your volume control is not on mute.
  • Try playing other sources of sound on your computer (e.g., YouTube video)
  • Your computer may be low on system resources.
    • Close all programs, including your browser, and try re-connecting to the webcast or reboot your computer and try again.

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To view the video window in full screen, click on the full screen button located at the top right of the video player. To return to the default view, click the escape (ESC) key on your keyboard or the back button on your mobile device.

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You may submit questions by clicking on MESSAGING tab on the left-hand side of the home page. Select Ask a question from the drop-down menu. Enter your name, email, and question, and click the SEND button.

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Only CMPA members with active membership on August 20, 2025, will have functionality to vote on motions.

If you are a current CMPA member but are unable to vote, please click the MESSAGING tab on the left-hand side of the home page, select Technical support from the drop-down menu. Enter your name, email, describe your issue, and press SEND. A helpdesk representative will assist with troubleshooting the issue.

If you are still unable to watch the webcast successfully after attempting the above steps, please contact [email protected]

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