Challenging Clinical Encounters and Practical Management Strategies

Overview

The CMPA Challenging Clinical Encounters and Practical Management Strategies webinar is designed to address challenges affecting physician-patient relationships. This live practical learning activity is intended to support physicians in providing safe medical care.

Key elements of the program

• Optimize relationships
• Use practical tools
• Document interactions

Learning objectives

1. Describe the impact of effective communication strategies on patient safety
2. Identify practical communication tools to use in encounters with patients and families to facilitate engagement
3. Discuss tools to help de-escalate conflict

Delivery mode

• Synchronous
• Asynchronous

Duration

30-40 minutes of presentation and 20-30 minutes of discussion

Credits

This 1-credit-per-hour Group Learning program has been certified by the College of Family Physicians of Canada for up to 1.0 Mainpro+ credits.

This event is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada and approved by the CMPA. You may claim a maximum of 1 hour (credits are automatically calculated).

Scheduled events

NOTE: Cases used in presentations are used for educational purposes and are based on actual events. They have been modified and/or anonymized to protect privacy. Please do not photograph, record, or disseminate cases.

Questions? Contact us at [email protected]