Clinical Communication Program


The Clinical Communication Program (CCP) is a highly intensive, interpersonal skills training program proven to greatly enhance communication skills and create significant behavioral change. Designed to support professional development needs, the CCP helps improve the performance of individual doctors.

The program promotes behaviour change and can help overcome a range of specific performance-related issues, including poor patient communication skills, professional standards for patient engagement and decision making.

The CCP engages with evidence-based educational research and best-practice training techniques, including simulated patient interactions.

Designed to equip doctors with the tools to manage challenging interactions, the CCP is colleague-to-colleague, highly intensive, confidential, and supportive.

Key program elements

  • Program is limited to a small group of participants per session to deliver more customized and focused training.
  • Creation of a trusting, supportive environment conducive to learning and self-reflection.
  • Development of a workable action plan to provide long term direction for participants.
  • Support from a facilitator throughout the program to assist with the change process.

Learning objectives

  • Enhanced clinical communications skills.
  • Better understanding of factors influencing interpersonal communications.
  • Increased ability to navigate challenging patient interactions.
  • Enhanced ability to understand the patient perspective.


Six months, consisting of three phases:

  • Phase 1 – Preparation and goal setting (six weeks)
  • Phase 2 – Online group training (four weeks)
  • Phase 3 – Implementation and coaching (14 weeks)


This 3-credit-per-hour Assessment program has been certified by the College of Family Physicians of Canada for up to 123 Mainpro+ credits.

This activity is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by CMPA. You may claim a maximum of 41 hours (credits are automatically calculated).

This activity is recognized by the Collège des Médecins du Québec for 41 hours of continuing education in Category B: Exercise evaluation activities.

Upcoming sessions

  • January 15, 2024 (English)
  • February 19, 2024 (English)
  • April 1, 2024 (English)
  • July 22, 2024 (English)
  • French offering coming soon

For registrations and inquiries, please contact us at [email protected]