Effective Team Interactions

Overview: interactive multi-session course

The Effective Team Interactions course is designed to enhance the foundational Electronic Learning Activities (see list below), offering hands-on techniques for fostering productive communication within teams. Participants will be equipped with skills that ensure clearer interactions between healthcare colleagues to reduce risk and improve patient safety.

Prerequisites

• eLearning activity: Effective communication: The key to reciprocal partnerships
• eLearning activity: Safe to speak: Fostering a culture of psychological safety in healthcare teams
• eLearning activity: Improving patient safety: Enhancing situational awareness for healthcare professionals

Key program elements

• Taught by experienced faculty
• Evidence-based
• Highly interactive and practical

Topics covered

• Session 1: Elements of an effective team: teamwork, psychological safety, civility and trust
• Session 2: Communication styles and tools

Learning objectives

• Explain how the attributes of effective teams contribute to reliable patient outcomes.
• Demonstrate effective use of one structured communication tool to share information accurately, clearly, and efficiently within a healthcare team.
• Demonstrate assertive communication approaches for addressing healthcare safety concerns.

Credits

This 3-credit-per-hour Group Learning program has been certified by the College of Family Physicians of Canada for up to 9.75 Mainpro+ credits.

This activity is an Accredited Simulation Activity (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by CMPA. You may claim a maximum of 3.25 hours (credits are automatically calculated).

Ce programme se qualifie pour une demande d’accréditation à la Fédération des médecins omnipraticiens du Québec pour 3 heures de formation reconnues.

NOTE: This is a two-part workshop with 45 minutes of prerequisite eLearning activities. Participants must be available on both dates to complete the workshop for a total of 3 hours of synchronous learning time.

Scheduled workshops

Questions? Contact us at [email protected]