Effective Team Interactions

Overview: interactive multi-session course

The Effective Team Interactions course provides practical strategies for effective communication in a team environment. Participants will be equipped with skills that ensure clearer interactions between healthcare colleagues to reduce risk and improve patient safety.

Key program elements

  • Taught by experienced faculty
  • Evidence-based
  • Highly interactive and practical

Topics covered

  • Team communication in the context of safe patient care
  • Psychological safety
  • Active listening and assertive communication skills
  • Situational awareness

Learning objectives

  • Identify opportunities for teams to implement psychological safety
  • Demonstrate effective use of one structured communication tool to share information accurately, clearly, and efficiently within a healthcare team
  • Demonstrate assertive communication approaches for addressing healthcare safety concerns
  • Develop a clear and actionable change plan to improve team communication


A total of twelve (12) hours of learning time

Eight (8) hours of synchronous online session time over four (4) weeks

  • 4, 2-hour synchronous online sessions

Four (4) hours of homework


This 3-credit-per-hour Group Learning program has been certified by the College of Family Physicians of Canada for up to 36 Mainpro+ credits.

This activity is an Accredited Simulation Activity (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by CMPA. You may claim a maximum of 12 hours (credits are automatically calculated).

Ce programme se qualifie pour une demande d’accréditation à la Fédération des médecins omnipraticiens du Québec pour 12 heures de formation reconnues.

NOTE: There is a high-demand for these workshops and we want to provide as much opportunity as possible for a variety of members to join. Please be very intentional with your registration/please only register for one date and workshop at the time.

Scheduled workshops

  • Date
  • Time (2 hr workshop)
  • Location
  • Language
  • Registration
  • February 7 (Tue), 2023
    February 14 (Tue), 2023
    February 21 (Tue), 2023
    February 28 (Tue), 2023
  • 3pm ET (12pm PT, 1pm MT, 2pm CT, 4pm AT, 4:30pm NT)
  • Virtual
  • English
  • Registration closed
  • March 23 (Thu), 2023
    March 30 (Thu), 2023
    April 6 (Thu), 2023
    April 13 (Thu), 2023
  • 4pm ET (1pm PT, 2pm MT, 3pm CT, 5pm AT, 5:30pm NT)
  • Virtual
  • French
  • Registration closed
  • April 19 (Wed), 2023
    April 26 (Wed), 2023
    May 3 (Wed), 2023
    May 10 (Wed), 2023
  • 5pm ET (2pm PT, 3pm MT, 4pm CT, 6pm AT, 6:30pm NT)
  • Virtual
  • English
  • Registration closed

Questions? Contact us at [email protected]