Managing Unprofessional Behaviour 2: Advanced Skills for Healthcare Leaders

Overview: interactive multi-session course

The increased pressures of clinical practice today have significantly impacted physicians and other healthcare professionals. To help you enhance your skills in managing behavioural challenges within your healthcare teams, CMPA offers a series of accredited, virtual learning opportunities.

Our comprehensive program begins with an eLearning activity, "Unprofessional Behaviour: A Symptom, Not a Diagnosis." After completing this activity, CMPA offers two virtually facilitated workshops on managing unprofessional behaviour.

This second workshop, “Managing Unprofessional Behaviour 2: Advanced Skills for Healthcare Leaders" is designed for leaders and aspiring leaders who have completed both the elearning activity and the first workshop.

The small group, scenario-based format of this second workshop is designed to enhance the knowledge and practice the skills developed in the previous workshop, Managing Unprofessional Behaviour 1: Core Skills for Healthcare Leaders.

Prerequisites

• eLearning activity: Unprofessional Behaviour: A symptom, not a diagnosis
• Workshop: Managing Unprofessional Behaviour 1: Core Skills for Healthcare Leaders

Key elements of the program

• Build on the previous workshop by considering possible contributing factors for physicians exhibiting unprofessional behaviour in 4 scenarios.
• Review and apply the concepts of procedural fairness when managing these scenarios involving unprofessional behaviour.
• Practice applying the framework for managing unprofessional behaviour learned in the first workshop, Managing Unprofessional Behaviour 1.

Topics covered

• Review possible contributing factors to unprofessional behaviour in sample scenarios.
• Review and apply a step-wise approach to managing scenarios involving unprofessional behaviour.
• Review key tools and communication strategies when addressing challenging scenarios involving unprofessional behaviour.

Learning objectives

• Apply an appropriate response to a scenario of unprofessional behaviour.
• Demonstrate effective communication during feedback conversations in case studies of unprofessional behaviour.
• Implement an approach to challenging scenarios of unprofessional behaviour in the healthcare environment.

Duration

A 3.5-hour synchronous online session

Credits

This activity meets the certification criteria of the College of Family Physicians of Canada and the Quebec College of Family Physicians, a continuing professional development accrediting organization recognized by the Collège des Médecins du Québec and has been approved for up to 3.75 Mainpro+ Certified Assessment Activity credits.

This activity is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada and approved by CMPA. You may claim a maximum of 3.75 hours (credits are automatically calculated).

NOTE: There is a high-demand for these workshops and we want to provide as much opportunity as possible for a variety of members to join. Please be intentional with your registration and only register for one workshop at a time.

REQUIREMENT: registrants must have completed the Managing Unprofessional Behaviour 1: Core Skills for Healthcare Leaders.

Scheduled events

Questions? Contact us at [email protected]