Successful Patient Interactions

Overview: interactive multi-session course

The Successful Patient Interactions workshop helps physicians and other healthcare providers communicate more efficiently with their patients. This program was developed based on research of key issues and challenges facing Canadian physicians and healthcare professionals during patient interactions.

In addition to improving clinical communication skills, the program is designed to increase patient satisfaction, professional satisfaction, and patient safety.

Prerequisites

• eLearning activity: Effective communication: The key to reciprocal partnerships
• eLearning activity: Safe to speak: Fostering a culture of psychological safety in healthcare teams
• eLearning activity: Improving patient safety: Enhancing situational awareness for healthcare professionals

Key program elements

• Provides practical models and tools for more effective patient-physician communication
• Includes development of a clear and actionable plan to improve reciprocal partnerships with patients
• Skills-based and evidence-based

Topics covered

• The relationship between medicolegal risk and patient-physician communication.
• Optimization of the consultation and workplace for improved patient-physician interactions.
• Integration of patient-centered communication into reciprocal patient-physician partnerships built on trust.
• The “GIVING” patient interaction mnemonic.

Learning objectives

• Describe the importance of trust building and patient partnership when providing care.
• Identify potential barriers to effective communication.
• Practice specific strategies to enhance communication with patients.
• Implement one patient-centered communication tool that prioritizes empathy, respect, and compassion.

Credits

This 3-credit-per-hour Group Learning activity has been certified by the College of Family Physicians of Canada for up to 14.25 Mainpro+ credits.

This activity is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by CMPA. You may claim a maximum of 4.75 hours (credits are automatically calculated).

Ce programme se qualifie pour une demande d’accréditation à la Fédération des médecins omnipraticiens du Québec pour 14 heures de formation reconnues.

NOTE: This is a two-part workshop with 45 minutes of prerequisite eLearning activities. Participants must be available on both dates to complete the workshop for a total of 2 hours of synchronous learning time.

Scheduled workshops

Questions? Contact us at [email protected]