Successful Patient Interactions

Overview

The Successful Patient Interactions course helps physicians and other healthcare providers communicate more efficiently with their patients. This program was developed based on research of key issues and challenges facing Canadian physicians and healthcare professionals during patient interactions.

In addition to improving clinical communication skills, the program is designed to increase patient satisfaction, professional satisfaction, and patient safety.

Key elements of the program

• Provides practical models and tools for more effective patient-physician communication
• Includes development of a clear and actionable plan to improve reciprocal partnerships with patients
• Skills-based and evidence-based

Topics covered

• The relationship between medico-legal risk and patient-physician communication
• Optimizing the consultation and workplace for improved patient-physician interactions
• Linking patient-centered communication to a reciprocal patient-physician partnership built on trust
• Patient interaction model “G.I.V.I.N.G”
• Developing an action plan for improved patient-physician interactions

Learning objectives

• Reducing the risk of medico-legal issues by encouraging and supporting the contributions of patients as valued partners of the healthcare team.
• Describing elements of patient-centered communication that are crucial for building partnerships with patients.
• Developing and integrating new personal strategies to mitigate potential communications barriers in the patient partnership.
• Utilizing simultaneously active listening and check-back skills, by exploring, adapting and practicing elements of these tools at each one of the 5 steps of the G.I.V.I.N.G model.

Duration

A total of fourteen (14) hours of learning time

Eight (8) hours of synchronous online session time over four (4) weeks

• 4, 2-hour synchronous online sessions

Six (6) hours of homework

Credits

This 3-credit-per-hour Group Learning activity has been certified by the College of Family Physicians of Canada for up to 42 Mainpro+ credits.

This activity is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by CMPA. You may claim a maximum of 14 hours (credits are automatically calculated).

Ce programme se qualifie pour une demande d’accréditation à la Fédération des médecins omnipraticiens du Québec pour 14 heures de formation reconnues.

Scheduled workshops

Questions? Contact us at [email protected]