How to use web mail

CMPA web mail – keeping member electronic correspondence secure

To protect the security of our members, the CMPA encourages all members to correspond with us electronically using our secure and confidential web mail system. With web mail, members can securely request medical-legal assistance, submit questions, receive information and correspond about ongoing cases wherever there is internet access.  

This document provides information on how to use web mail*, including details on the following topics

*If you are accessing web mail using Internet Explorer, your screen may look slightly different from the images displayed in this document.

If you are experiencing difficulties or have any questions, please visit “Technical FAQs” or contact the CMPA at 613-725-2000 / 1-800-267-6522.

NOTE: This is an evergreen document which will be continuously updated as our website evolves and improves. In some circumstances, the images below may not immediately correspond with the images on our site.
If you have questions or require an accessible version of this document, please contact the CMPA at 613-725-2000 / 1-800-267-6522.

 

How to access web mail

You can access your web mail messages from different locations.

The easiest way is to go to the CMPA home page at www.cmpa-acpm.ca/ Click Member sign in.

The Sign into your account page will be displayed.


Enter your user ID (member number) and your password. Click Sign in.


If you logged in with a temporary password, you will need to change your password.

If you have not previously set up a challenge-response question, you will need to do so.

If you do not need to change your password and you already have a challenge-response question on file, you will be redirected to the requested page.

Once logged in to the Member Portal, the number of new web mail messages will be displayed in two places: 

  • Upper right corner beside the Sign out link
  • Under Your online communications

Click either location to display the Online transactions/web mail page.


You can also access web mail, by going to the CMPA home page, clicking the My Membership tab and select Member self-service.


From the Member self-service page, click the Access your web mail link.


Transactions are sorted by date with the newest one at the top. To open the web mail message, click anywhere in the row.


How to request medical-legal assistance using web mail

Go to the CMPA home page found at www.cmpa-acpm.ca.

 To request medical-legal assistance using web mail, click the My Membership tab and select Member self-service.


From the Member self-service page, click the Request medical-legal assistance via web mail link.


The Sign into your account page will be displayed. 

Enter your user ID (member number) and your password. Click Sign in.

Step 1 – Initiate request

  • If this is the first time you’ve made an inquiry to the CMPA about this matter, select New under “Medical-legal case type”.
  • If your request concerns an existing matter, select Existing.
  • Enter the Medical Case number if known.
  • Select the “Type of request”.
  • To attach a file to your message click the Add file button.

Please send draft documents in Microsoft (MS) Word format.

Please send scanned documents in PDF format, not in a picture format (JPG or TIFF).

Once the form is completed, click the Submit button.


A confirmation message and reference number will be displayed when the process is complete.


How to submit a membership or general inquiry using web mail

Go to the CMPA home page found at www.cmpa-acpm.ca.

 To submit a membership or general inquiry using web mail, click the My Membership tab and select Member self-service.

From the Member self-service page, click the Membership or general inquiry using web mail link.


The Sign into your account page will be displayed.

Enter your user ID (member number) and your password. Click Sign in.


Once signed in, the General Inquiry form will be displayed.

Select the Type of request.

Here you will see the phone number we currently have on file for you. Please confirm this is the current number, and update if needed.

Complete the form  and click Submit.


When the process is complete, a confirmation message and reference number will be displayed.


How to receive/access information sent to you by the CMPA via web mail

When the CMPA sends you a secure message via web mail, you will receive an email notification at the email address we have on file for you.

The email is a no-reply message, which informs you that there is a message waiting in your web mailbox.

To access the message, click the link in the email. 


The Sign into your account page will be displayed.

Enter your user ID (member number) and your password. Click Sign in.


Once you are logged in, you will be redirected to the Online transactions/web mail page.

Transactions are sorted by date with the newest one at the top.

To open the web mail message, click anywhere in the row. 


To view attached documents, click the file name under Attachment(s). You may be asked to Open or Save. Click the action of your choice and proceed.  


If you have received a Word document and choose Open rather than Save, you may be presented with a message asking you to Enable Editing. Click the button.

It is important to save the document to your computer to avoid losing any edits


Do not hesitate to call 613-725-2000 /1-800-267-6522 if you have any questions or concerns