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Team communication


Let's talk

Basics


  • Be respectful.
  • Be cooperative.
  • Don't take your frustrations out on your team, including the patient.
  • Avoid ambiguous explanations.
  • Clarify each other's role and responsibilities.
  • Develop your skill of active listening.

Active listening

When a team member is giving information, others on the team may be distracted by other tasks. They may also be anticipating what the person is going to say next and how they are going to respond.

Active listening involves focusing one's attention on the speaker. It includes suspending initial judgment and limiting other internal mental activities. Repeating back or paraphrasing what was said helps to confirm understanding.

Maintaining eye contact and being mindful of body language are also important.