We are modernizing the Good Practices Guide. Learn more


Courtesy and respect

Lapses in the workplace

Fraying ropeWe all have an expectation of reasonable and courteous behaviour from others. But sometimes lapses in civility occur.

People under stress may become upset and angry, especially when they are fatigued. Sometimes this goes too far and most people recognize their own inappropriate behaviour, regret it and apologize.

Learning from the experience and seeking help before things escalate and a pattern of behaviour develops is important.