Dealing with conflict

Working together

Conflict is inevitable

  • Conflict is normal, understandable, and inevitable.
  • Don't take it personally or make it personal.
  • Conflict can lead to positive change, learning, and growth.
  • Poorly handled conflict can be destructive.
Angry doctorWhen people work with others, conflict may arise. Conflict that is well managed can lead to constructive changes and opportunities to learn. By contrast, conflict that is allowed to fester and grow becomes destructive.

Learning how to prevent and manage conflict and remaining professional when difficult situations occur are important skills for physicians.